Support & Management
To evaluate trends and developments in the market, identify future needs and use this information to innovate and promote the added value set out in service level agreements.
Account Management
We provide unique security solutions for all your business needs, going that extra mile to ensure client safety and satisfaction. We will assess your security needs, highlighting any potential risk to your building and people.
KPI (Key Performance Indicators)
Key Performance Indicators (KPIs) are the critical (key) indicators of progress toward an intended result. KPIs provides a focus for strategic and operational improvement, create an analytical basis for decision making and help focus attention on what matters most. “What gets measured gets done.”
Response Time
These days a lot of emergency work is done remotely, reducing waiting time & cost for our clients and the repair is done in minutes not hours. Of course, we spend a lot of time on client’s sites, the vast majority of our maintenance is prescheduled and changes as well as proactive maintenance, but when the worst happens our clients need to know how quick we can get to them.
Our engineers are always fully equipped. When there is an emergency or network down, we will respond as quickly as humanely possible.
99.9% of our inbound calls are responded to within the set guidelines of our industry standards – SSAIB.
First time Fix 99.9%
Delivering positive outcomes for clients is a top priority for any high-performing field service company, and one effective way to drive client satisfaction is by monitoring First-Time Fix Rate.
Today, clients in every industry are placing convenience at the top of their wish lists. And, as expectations in client experience increase across all industries, the competition to deliver convenience is stronger than ever. For field service management, it’s no exception.
Free Security Audit
JM Security Systems will undertake a detailed Security Audit, that will assess your security risks and determines the level of protection required for your building.
When proposing a new system or upgrade to any elements of your existing security system, we will assess your levels of risk and work within your budget.
When working with clients, we ensure that we consider any Environmental, Health and Safety issues and hazards so that any security system installation will be planned to reduce the risk of an accident or incident, and at the same time ensuring we follow all compliance.
Service & Maintenance
JM Security Systems provides for the needs of all clients, whether that be a basic bell-box alarm to a fully integrated system, that provides police response. Clients can consider a ‘pay-as- you go’ service, or a fully comprehensive contract that covers annual service and maintenance costs. Service and Maintenance Contracts can be an insurance requirement depending on the level of risk of your business.
When considering a regular service and maintenance contract, remember it is an essential product for ensuring your system works when you need it most – in an emergency.
Preventative Maintenance inspections may identify any potential problems before they occur and can be supported with a rapid, prioritised response, ensuring your building and people always stay safe.
All our service and maintenance work follow stringent quality control procedures and meets appropriate British Standards.
Insurance
JM Security Systems are a registered member of SSAIB, and as such all members must comply with Police policies (England, Wales, Scotland, Northern Ireland and the Irish Republic) and insurers - often as a condition of their underwriting - place particular demands on security and fire safety system providers. In the event of an incident, insurers will need to be satisfied that all reasonable precautions have been taken to mitigate risk.
Legislations, Regulations & Standards
JM Security Systems is a registered member of the Security Systems and Alarms Inspection Board (SSAIB) which is the leading certification body for organisations providing security systems and services, fire detection and alarm systems, telecare systems and services, manned security services and monitoring services.
SSAIB’s schemes comply with all Police policies (England, Wales, Scotland, Northern Ireland, and the Irish Republic) and insurers - often as a condition of their underwriting - place particular demands on security and fire safety system providers. In the event of an incident, insurers will need to be satisfied that all reasonable precautions have been taken to mitigate risk.
Therefore, rest assured as all our security solutions (Intruder Alarm, CCTV, Access Control, Density Control and SmokeCloak) are installed, maintained, and monitored to a standard that is acceptable to both the police and insurance companies and meet SSAIB requirements were applicable.
In addition, the National Police Chiefs Council (NPCC), have requirements relating to alarms that initiate a police response. These requirements are designed to reduce the number of false alarms to assist with the strain on police call outs. If a system regularly generates false alarms, then their system could have its police response withdrawn. For a business to apply for Police response or to have it reinstated, a security system must incorporate alarm confirmation technology.
Police
The National Police Chiefs Council (NPCC) have set requirements relating to alarms that initiate a police response. These requirements are designed to reduce the number of false alarms to assist with the strain on police call outs. If a system regularly generates false alarms, then their system could have their police response withdrawn. For a business to apply for Police response or to have it reinstated, a security system must incorporate alarm confirmation technology.
GDPR & Cyber Essentials Certified
JM Security Systems is committed to protecting the Personal Data of our clients, partners, and employees. We ensure that we follow all GDPR regulations, so that our clients' data is kept safe and secure. We have various GDPR policies and procedures in place, staff members undertake relevant training, and we are registered with the Information Commissioner’s Office (ICO) and are Cyber Essentials Certified.
